Contact Information
Contact Information
Need help with your order, delivery, return, payment, or product information?
Our customer support team is here to help.
At Northvale London, we aim to provide clear, reliable, and helpful support before and after your purchase.
Customer Support
For any questions, please contact us by email:
Email: support@northvalelondon.com
We aim to respond to all customer inquiries within 24 hours.
Phone Support
You can also contact us by phone:
Phone: +44 20 3996 0991
Customer Support Hours
Monday to Friday: 09:00 – 17:00 UK time
Weekends: 11:00 – 16:00 UK time
Please note that response times may be slightly longer during weekends, public holidays, or periods of high demand.
What We Can Help With
You can contact us for help with:
Order questions
Shipping and delivery updates
Tracking information
Returns and refunds
Product information
Sizing questions
Payment issues
Damaged, faulty, or incorrect items
General store inquiries
To help us assist you faster, please include your order number when contacting us about an existing order.
Store Information
Store name: Northvale London
Company name: DL ECO GROUP, LLC
Company type: Limited Liability Company
Company Registration No.: 2023-001343385
Company Address
DL ECO GROUP, LLC
7345 W Sand Lake Rd
Ste 210, Office 9702
Orlando, FL 32819
United States
Returns / Warehouse Address
The London Office
5th & 6th Floors
167-169 Great Portland St
London W1W 5PF
United Kingdom
Please contact us before sending any return. Items sent back without first requesting a return may not be accepted.
For return requests, please contact:
Online Store
Northvale London is an online fashion store currently focused on women’s and men’s footwear.
Our website and checkout are powered by Shopify.
All purchases made through this website are made directly with Northvale London, operated by DL ECO GROUP, LLC.
Important Information
Before contacting us, you may also review our store policies:
Shipping Policy
Return & Refund Policy
Privacy Policy
Terms of Service
Payment Policy
These pages contain important information about delivery times, returns, refunds, payments, and customer rights.
Contact Summary
Email: support@northvalelondon.com
Phone: +44 20 3996 0991
Support Hours: Monday to Friday, 09:00 – 17:00 UK time
Weekend Support: 11:00 – 16:00 UK time
Response Time: Within 24 hours