Terms of Service

Last updated: June 2026

OVERVIEW

Welcome to Northvale London.

The terms “we”, “us” and “our” refer to Northvale London, operated by DL ECO GROUP, LLC.

Northvale London operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience.

Northvale London is powered by Shopify, which enables us to provide our online store and related services to you.

The below terms and conditions, together with any policies referenced herein, these “Terms of Service” or “Terms”, describe your rights and responsibilities when you use our website, browse our store, or purchase products from us.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence.

To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your name, email address, billing information, payment information, and shipping information.

You represent and warrant that all the information you provide to us is correct, current, and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide accurate product descriptions, images, colours, sizes, availability, and pricing in our online store.

However, please note that colours and product appearance may vary slightly depending on your screen, device type, display settings, lighting, and other technical factors.

All product descriptions, prices, images, and availability are subject to change at any time without notice at our sole discretion.

We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction.

SECTION 3 - ORDERS

When you place an order with Northvale London, you are making an offer to purchase the selected products.

Northvale London reserves the right to accept or decline your order for any reason, including but not limited to product availability, suspected fraud, pricing errors, payment issues, incorrect shipping information, or restrictions related to the delivery destination.

Your order is not accepted until we confirm acceptance and send you an order confirmation email.

We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order has been processed.

If we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address, shipping address, or phone number provided at the time the order was placed.

Your purchases are subject to return or exchange in accordance with our Return & Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

All prices are displayed in GBP (£) unless otherwise stated.

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and shown in your order confirmation email.

Shipping costs, taxes, and any applicable charges will be displayed at checkout before you complete your purchase.

You agree to provide current, complete, and accurate purchase, billing, payment, and account information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

You represent and warrant that:

You are authorised to use the payment method provided.

The payment information you provide is true, correct, and complete.

Charges incurred by you will be honoured by your payment provider.

You will pay all charges incurred by you at the posted prices, including shipping charges and applicable taxes where required.

SECTION 5 - SHIPPING AND DELIVERY

We aim to process and ship orders as quickly as possible.

Estimated delivery times are provided for guidance only and may vary depending on your location, carrier delays, customs processing, stock availability, public holidays, or events outside our reasonable control.

We are not responsible for delays caused by shipping carriers, customs authorities, incorrect delivery details provided by the customer, or events outside our control.

Risk of loss or damage passes to you when the goods are delivered to you or to a person identified by you to receive the order.

Please review our Shipping Policy for more information about delivery times, shipping options, tracking, and related conditions.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, brand names, text, images, graphics, product reviews, videos, audio, layout, design, and website content, are owned by Northvale London, its affiliates, partners, or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only.

You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from our Services without our prior written consent.

Except as expressly provided in these Terms, nothing grants you any licence or rights under any trademark, copyright, patent, or other intellectual property of Northvale London, Shopify, or any third party.

Northvale London names, logos, product names, service names, designs, and slogans are trademarks or brand assets of Northvale London or its affiliates or licensors. You must not use such trademarks without our prior written permission.

Shopify’s name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to tools offered by third parties as part of the Services.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations, or conditions of any kind and without endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider.

We may also offer new features, tools, or resources through the Services in the future. Such new features shall also be deemed part of the Services and subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials, links, or embedded features provided or operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, policies, or practices of third-party websites or materials.

If you decide to leave our Services to access third-party websites or materials, you do so at your own risk.

We are not liable for any harm, loss, or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content from third parties.

Please review carefully the third party’s policies and practices before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Northvale London is powered by Shopify, which enables us to provide our online store and related services to you.

However, any sales and purchases you make through our store are made directly with Northvale London, operated by DL ECO GROUP, LLC.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Northvale London, including any injury, damage, loss, return, refund, or issue resulting from purchased products and services.

You hereby release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Northvale London.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy.

By using the Services, you acknowledge that you have read our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and shared with Shopify and other service providers that help us operate our store, process payments, fulfil orders, provide customer support, prevent fraud, and improve our Services.

Please review our Privacy Policy for more details on how we collect, use, store, and protect your personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, reviews, proposals, plans, or other content, collectively “Feedback”, you grant us a worldwide, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for purposes related to operating, improving, and promoting our Services.

You represent and warrant that:

You own or have all necessary rights to the Feedback.

Your Feedback does not violate the rights of any third party.

Your Feedback does not contain unlawful, abusive, defamatory, obscene, misleading, or harmful content.

Your Feedback does not contain viruses, malware, or code that could affect the operation of the Services.

We are not obligated to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine to be unlawful, offensive, misleading, or otherwise objectionable.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions.

These may relate to product descriptions, pricing, promotions, offers, shipping charges, delivery times, product availability, or other content.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change, update, or cancel orders if any information is inaccurate at any time, including after you have submitted your order.

If your order is affected by a pricing or product information error, we will contact you using the information provided at checkout.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services, directly or indirectly:

For any unlawful, fraudulent, abusive, or malicious purpose.

To violate any applicable laws, rules, or regulations.

To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against any person.

To submit false or misleading information.

To transmit viruses, malware, or harmful code.

To send spam, phishing messages, or other unsolicited communications.

To impersonate any person or entity.

To interfere with or circumvent the security features of the Services.

To scrape, crawl, or collect information from the Services without permission.

To reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without written permission.

We reserve the right to suspend, disable, or terminate your access to the Services if we determine that you have violated any part of these Terms.

SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services, or any part of them, at our sole discretion if you violate these Terms or engage in conduct that we believe may harm Northvale London, our customers, Shopify, or third parties.

You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general information purposes.

We do not warrant the accuracy, completeness, or usefulness of all information presented on the website. Any reliance you place on such information is at your own risk.

Except as expressly stated by Northvale London or required by applicable law, the Services and products offered through the Services are provided “as is” and “as available”.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Nothing in these Terms affects your statutory rights as a consumer under applicable consumer protection laws.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Northvale London, DL ECO GROUP, LLC, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, and Shopify and its affiliates shall not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from your use of the Services or any products purchased through the Services.

Nothing in these Terms shall limit or exclude liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any consumer rights that cannot be excluded under applicable law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Northvale London, DL ECO GROUP, LLC, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, arising out of:

Your breach of these Terms of Service.

Your violation of any law or rights of a third party.

Your access to or use of the Services.

We will notify you of any indemnifiable claim where appropriate. We may control the defence and settlement of such claim, and you agree to cooperate in the defence of any indemnified claims.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed to be severed from these Terms of Service, and such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this website constitute the entire agreement and understanding between you and us and govern your use of the Services.

These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent.

Any attempt to do so without consent will be null and void.

We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice, where permitted by applicable law.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where DL ECO GROUP, LLC is registered, without prejudice to any mandatory consumer protection rights that may apply in your country of residence.

For customers located in the United Kingdom, nothing in these Terms affects your statutory rights under applicable UK consumer protection laws.

SECTION 22 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Where required by applicable law, we will notify you of material changes to these Terms.

Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

Store name: Northvale London

Company name: DL ECO GROUP, LLC

Company Address:
7345 W Sand Lake Rd
Ste 210, Office 9702
Orlando, FL 32819
United States

Returns / Warehouse Address:
The London Office
5th & 6th Floors
167-169 Great Portland St
London W1W 5PF
United Kingdom

Company Registration No.: 2023-001343385

Phone: +44 20 3996 0991

Email: support@northvalelondon.com

Customer Support Hours:
Monday to Friday | 09:00 – 17:00 UK time
Weekends | 11:00 – 16:00 UK time

We aim to respond to all customer inquiries within 24 hours.