Shipping policy
Shipping Policy
Last updated: June 2026
At Northvale London, we are proud to serve customers across the United Kingdom with reliable and efficient shipping.
Please read below for everything you need to know about how we process, ship, and deliver your order.
1. General Shipping Information
We currently ship throughout the United Kingdom.
This includes England, Scotland, Wales, and Northern Ireland.
All orders are shipped to the delivery address provided by the customer at checkout. Please make sure your shipping details are complete and accurate before placing your order.
2. Processing Time
Orders are typically processed within 2–3 business days, Monday to Friday, excluding weekends and public holidays.
During peak seasons, promotional events, or periods of high demand, processing times may be slightly longer. If there is a significant delay with your order, we will contact you by email.
3. Shipping Rates
We currently offer:
Free Standard Shipping on all orders, with no minimum purchase required.
There are no hidden shipping fees at checkout for standard delivery.
4. Estimated Delivery Times
Here is what to expect once your order is placed:
Processing Time: 2–3 business days, Monday to Friday
Transit Time: 4–9 business days, Monday to Friday
Total Estimated Delivery Time: 6–12 business days
Order Cutoff Time: 6:00 PM
Time Zone: Greenwich Mean Time, London, United Kingdom
Please note that delivery times are estimates and may be affected by carrier delays, high order volume, public holidays, customs processing, incorrect delivery information, or extreme weather conditions.
5. Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.
Please allow some time for tracking details to update after the shipping confirmation has been sent.
If you have not received tracking information or need help with your order, please contact us at:
6. Shipping Restrictions
We do not currently ship to:
PO Box addresses
Military addresses
BFPO addresses
Restricted areas where carriers are unable to deliver
Certain items may also be subject to delivery restrictions depending on United Kingdom regulations or carrier requirements.
If we are unable to ship your order to the address provided, we will contact you using the details provided at checkout.
7. Incorrect Address Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update the address before the order is processed. However, once an order has been processed or shipped, we may not be able to change the delivery address.
If an order is returned to us due to an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping costs may apply.
8. Failed Delivery or Returned Packages
If a delivery attempt fails, the carrier may attempt redelivery or provide instructions for collection or rescheduling.
If a package is returned to us due to failed delivery attempts, incorrect address information, refusal of delivery, or failure to collect the package, we will contact you to arrange the next steps.
Additional shipping costs may apply for reshipment.
9. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at:
Please include your order number, a clear description of the issue, and photos of any damaged packaging or items where applicable.
We will work with the carrier to investigate the issue and find a suitable solution as soon as possible.
10. Delays Outside Our Control
While we do our best to ensure timely delivery, some delays may be outside our control.
These may include carrier delays, severe weather, customs processing, public holidays, strikes, incorrect delivery details, or other unexpected events.
If your order is significantly delayed, please contact us and we will assist you.
11. Shipping Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our shipping process, carrier services, operational needs, or legal requirements.
The latest version of this Shipping Policy will always be available on this page.
12. Contact Information
Store name: Northvale London
Company name: DL ECO GROUP, LLC
Company Address:
7345 W Sand Lake Rd
Ste 210, Office 9702
Orlando, FL 32819
United States
Returns / Warehouse Address:
The London Office
5th & 6th Floors
167-169 Great Portland St
London W1W 5PF
United Kingdom
Company Registration No.: 2023-001343385
Phone: +44 20 3996 0991
Email: support@northvalelondon.com
Customer Support Hours:
Monday to Friday | 09:00 – 17:00 UK time
Weekends | 11:00 – 16:00 UK time
We aim to respond to all customer inquiries within 24 hours.